Ticketmaster Comments on Springsteen Debacle
Fri, 06 Feb 2009 10:15:46
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Ticketmaster's CEO, Irving Azoff, has issued a public apology to everyone involved with Bruce Springsteen's upcoming tour. Apparently fans weren't happy being redirected to TicketsNow—a site with ridiculously inflated resale tickets—after missing out on Ticketmaster's round of seats. And Springsteen's people, well, they acknowledged how "furious" they were on Brucespringsteen.net.
"While we were genuinely trying to do the right thing for fans in providing more choices when the tickets they requested from the primary on-sale were not available, we clearly missed the mark," Azoff said in his statement. "Fans are confused and angry, which is the opposite of what we hoped to accomplish. We sincerely apologize to Bruce, his organization and, above all, his fans."
Azoff added that Ticketmaster would sever any ties to TicketNow unless it'd already received the approval of the venue and artist involved. Fans who "inadvertently purchased tickets in the resale marketplace" are urged to contact Ticketmaster about a refund for the price difference, but Azoff insisted, "Please don't abuse this good faith gesture—we did not give brokers any preferential access to tickets."
—The ARTISTdirect Staff